So to at least reply on the stereotyping people do to contact center jobs and its agents. Does it really make you stupid? Doing the same routines every day, having the same people call you up for almost the same concern every now and then every single day. Looking at the same user interface, system and reading the same instructions on how to go about each specific task on your monitor. On top of that you have to read the scripts to sell up something to the caller, for some agents they have to somehow convince the customer in some unlikely way of doing things just to get that close deal up in the record.
“If we think of one thing as just as it is and not look at its purpose, we may never appreciate it.”
Here’s really how it goes along with such job. I think I’d make my point when I say that no such career has no rules on it, we all know that. In fact, all we do whether at home or anywhere we’d go has rules, and we can’t do anything but abide to it, and once we get used to it, we tend to develop our own ways to follow such rules. Same as with the industry, it’s really how we see and read it in news, but it differs on how people who are in it innovate ways to make everything more productively exciting.
We all should start with how the job goes, and read everything from the manuals available. With proper logic and enough self-studies, at times probing something if it works with the tasks you do makes a lot of difference from the usual numbered movements most agents do. Yup the limit is if you just based what you do from the canned ideas companies packaged for its outlined instructions, what will happen is after few months on the said job, you’ll have to face the fact that you are not doing any progress in your job, and you might even get promoted for it, but the sad part is, you won’t be able to see things out of the box.
That’s the next idea, “Out of the box.” We really can’t deny the fact that a lot of people see such career of a contact center agent as such of a slave that they no longer hold their own time and compromise lots of things in their live in order to get their career rolling and getting that higher pay. I say it’s right, that is, if you’re thinking within the box, a narrow one. This is sad about how many people view such career. They just don’t yet realize how crucial this job is, and how it plays a huge role to the company.
“But people usually come and go to this kind of job because they soon realize it sucks.” I think what really sucks is that how this idea came about. People come and go because of how crucial the job is, and it’s quite hard if we think about how policies go with some companies. For one I may say that undeniably, any company we go, there is that one particular person that would suck, so bad, that he/she even gets promotion for it, and yeah, that sad to know. So for the come-and-go idea, it’s not really with the company, but with the attitude of the people around whether if it’s the boss or the employee.
So here’s my idea, prejudging a career upon looking at it from the outside does not make any sense or point at all to how such would even get stereotyped. I think it’s just a matter of getting yourself into it. I don’t have to explain further on this I think since the idea is already pretty obvious. Whatever job you do serves other people, and if some people think that serving a customer through a telephone line, sitting in a chair looking at an information that’s already there, pitching sales, or providing support, in the comfort of a place, and get paid for it higher than an average worker would, and still get to enjoy life throughout — it’s okay to be a named whatever if that’s how define it.
It’s not what you do that makes you a slave, it’s how you think.
